June 24, 2024 by Mothushi Thoka


Calls for Pay Point Restoration Grow Louder

Pay Point Closures Leave Beneficiaries Struggling

The closure of numerous SASSA pay points across rural South Africa has left many grant beneficiaries in a difficult position, with limited options for accessing their much-needed funds.

Without local pay points, beneficiaries are forced to spend money on transportation to reach distant towns or rely on the assistance of relatives to withdraw their grants. This not only creates a financial burden but also poses security risks, particularly for vulnerable individuals.

SASSA's Rationale for Closure

SASSA has cited a declining number of pay point users and security concerns as the primary reasons for shutting down many local facilities. They argue that consolidating services at centralized locations can improve efficiency and security. However, this decision has been met with widespread criticism and calls for reconsideration.

Personal Stories of Hardship

Mongezi Ntshokotsha, a grant recipient from a rural village, shared his experience: "Life was better when we had pay points here. We didn't have to spend a lot of money going to town. We are charged R70 to town and pay R40 to come back. I once sent my child to withdraw my grant for me, but he went to Cape Town with my card, and I had to get a new card."

Mongezi's story highlights the real-world consequences of pay point closures, illustrating the financial strain and emotional distress faced by those who rely on these services.

The absence of accessible pay points not only impacts individuals' financial well-being but also hinders their ability to participate fully in their communities. It's a matter of convenience, security, and dignity.